Technical Support
Altair provides comprehensive software support via web FAQs, tutorials, training classes, telephone and e-mail.
Altair Support on the World Wide Web
The Altair web site is a valuable online companion to Altair software. Visit www.altairhyperworks.com for tips and tricks, training course schedules, training/tutorial videos, and other useful information.
Altair Training Classes
Altair training courses provide a hands-on introduction to our products, focusing on overall functionality. Courses are conducted at our main and regional offices or at your facility. If you are interested in training at your facility, please contact your account manager for more details. If you do not know who your account manager is, please send an e-mail to training@altair.com and your account manager will contact you.
Telephone and E-mail
When contacting Altair support, please specify the product and version number you are using along with a detailed description of the problem. Many times, it is very beneficial for the support engineer to know what type of workstation, operating system, RAM, and graphics board you have, so please have that information ready. If you send an e-mail, please specify the workstation type, operating system, RAM, and graphics board information in the e-mail.
| Location | Telephone | |
|---|---|---|
| Australia | 64.9.413.7981 | anzsupport@altair.com |
| Brazil | 55.11.3884.0414 | br_support@altair.com |
| Canada | 416.447.6463 | support@altairengineering.ca |
| China | 86.400.619.6186 | support@altair.com.cn |
| France | 33.1.4133.0992 | francesupport@altair.com |
| Germany | 49.7031.6208.22 | hwsupport@altair.de |
| Greece | 30 231 0473311 | eesupport@altair.com |
| India | 91.80.6629.4500 1.800.425.0234 (toll free) |
support@india.altair.com |
| Israel | israelsupport@altair.com | |
| Italy | 39.800.905.595 | support@altairengineering.it |
| Japan | 81.3.6225.5830 | support@altairjp.co.jp |
| Malaysia | aseansupport@altair.com | |
| Mexico | 55.56.58.68.08 | mx-support@altair.com |
| New Zealand | 64.9.413.7981 | anzsupport@altair.com |
| South Africa | 27 21 8311500 | support@altair.co.za |
| South Korea | 82.70.4050.9200 | support@altair.co.kr |
| Spain | 34 910 810 080 | support-spain@altair.com |
| Sweden | 46.46.460.2828 | support@altair.se |
| United Kingdom | 01926.468.600 | support@uk.altair.com |
| United States | 248.614.2425 | hwsupport@altair.com |
For questions or comments about this help system, send an email to connect@altair.com.
In addition, the following countries have resellers for Altair Engineering: Colombia, Czech Republic, Ecuador, Israel, Russia, Netherlands, Turkey, Poland, Singapore, Vietnam, Indonesia
Official offices with resellers: Canada, China, France, Germany, India, Malaysia, Italy, Japan, Korea, Spain, Taiwan, United Kingdom, USA
See www.altair.com for complete contact information.