Technical Support
Altair provides comprehensive software support via web FAQs, tutorials, training classes, telephone and e-mail.
Altair One Customer Portal
Altair One (https://altairone.com/) is Altair’s customer portal giving you access to product downloads, a Knowledge Base, and customer support. We strongly recommend that all users create an Altair One account and use it as their primary means of requesting technical support.
Once your customer portal account is set up, you can directly get to your support page via this link: www.altair.com/customer-support/
Altair Training Classes
Altair training courses provide a hands-on introduction to our products, focusing on overall functionality. Courses are conducted at our main and regional offices or at your facility. If you are interested in training at your facility, please contact your account manager for more details. If you do not know who your account manager is, please e-mail your local support office and your account manager will contact you.
Telephone and E-mail
If you are unable to contact Altair support via the customer portal, you may reach out to the technical support desk via phone or e-mail. Use the following table as a reference to locate the support office for your region.
When contacting Altair support, please specify the product and version number you are using along with a detailed description of the problem. It is beneficial for the support engineer to know what type of workstation, operating system, RAM, and graphics board you have, so please include that in your communication.
Location | Telephone | |
---|---|---|
Australia | +61 649 413 7981 | anzsupport@altair.com |
Brazil | +55 113 884 0414 | br_support@altair.com |
Canada | +1 416 447 6463 | support@altairengineering.ca |
China | +86 400 619 6186 | support@altair.com.cn |
France | +33 141 33 0992 | francesupport@altair.com |
Germany | +49 703 162 0822 | hwsupport@altair.de |
Greece | +30 231 047 3311 | eesupport@altair.com |
India | +91 806 629 4500 +1 800 425 0234 (toll free) |
support@india.altair.com |
Israel | israelsupport@altair.com | |
Italy | +39 800 905 595 | support@altairengineering.it |
Japan | +81 36 225 5830 | support@altairjp.co.jp |
Malaysia | +60 32 742 7890 | aseansupport@altair.com |
Mexico | +52 555 658 6808 | mx-support@altair.com |
New Zealand | +64 9 413 7981 | anzsupport@altair.com |
South Africa | +27 21 831 1500 | support@altair.co.za |
South Korea | +82 704 050 9200 | support@altair.co.kr |
Spain | +34 910 810 080 | support-spain@altair.com |
Sweden | +46 46 460 2828 | support@altair.se |
United Kingdom | +44 192 646 8600 | support@uk.altair.com |
United States | +1 248 614 2425 | hwsupport@altair.com |
If your company is being serviced by an Altair partner, you can find that information on our web site at https://www.altair.com/PartnerSearch/.
See www.altair.com for complete information on Altair, our team, and our products.